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Quikshopa Return Policy
Quikshopa offers a 7 day return window for items that meet the requirements for return. Contact us through any of our contact channels within seven days of delivery and we will ensure a resolution is reached on the return.
Requirements for Return:
| Reason for return | Description | Not damaged | New condition | Labels/Tags attached | Original packaging | Complete accessories and added gifts |
| Wrong Items | Product delivered is different from what was displayed on the website, the return will be authorized after validation. The item cost and shipping fee will be refunded. |
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| Incomplete Item | If the Product delivered does not have a complete component from what was displayed on the site, a return will be authorized after validation if the item cannot be completed. Once the item is returned, the item cost and shipping fee will be refunded. |
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| Factory Defects | Products delivered has factory defect on arrival. Return will be authorized after validation. |
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| Damaged in Transit | Product has visible damage, return will be authorized after validation. |
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| Product standard | Product delivered is unable to perform specified functions listed on the site, return will be authorized after validation. |
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Items not Eligible for return:
- Products that have been altered from their original or opened without permission.
- Jewelry, adult toys, perfumes, hair extensions, socks, lingerie, innerwear and bed sheets.
- Products damaged due to misuse.
- Perishable goods cannot be returned.
- Products in beauty, health and personal care category cannot be returned.
- Books and CDs.
Return Instructions:
- Fill a complaint form.
- Send an email to [email protected] and attach pictures of the product.
- Once the claim is valid, we will inform you how to get the item to us.
- The return pick-up time starts from the day you fill the complaint form.